OUR RETURN POLICY *********

EXCHANGES

1. Requirements

Product exchanges must:

A) Be repairable (no alterations or physical damage)

B) Have a valid Return Merchandise Authorization (RMA) number

C) Be an exact equivalent of the product that we sent to you

D) Be received by us prior to the RMA expiration date

E) Return shipping is the responsibility of the customer.

2. Return Process

When we receive the product for exchange, we will inspect it to confirm that the product is correct and eligible for return. If the product is not eligible for exchange, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.

3. Reimbursement

At time of shipment, the customer is invoiced at the lowered Exchange Price. Customer has 15 days to return the exchange product (the CORE) to us to avoid a Core Charge. Upon inspection and acceptance of the exchange product, the open RMA will be closed. If the exchange product is not received after 15 days, a Core Invoice will be generated. Our Accounting Dept. normally sends out reminders via fax or email, but it’s merely a courtesy. After the Core Invoice is generated, customer with open terms is liable to pay the Core Invoice, and customer with credit card on file will be charged the Core Charge. Once Core has been charged to the Credit Card, we will not except the core.

WARRANTY RETURNS

1. Requirements

Product being returned to us due to defect or our error must be returned with a valid RMA number

2. Return Process

When we receive the product for warranty, we will inspect it to confirm that the product is correct and eligible for a warranty claim. If the product does not qualify under our warranty policy, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.

3. Reimbursement

We will, at our discretion, select one of the following options:

a) Replace the product

b) Repair the product

c) Credit you for the invoiced amount of the product (if the product is not replaceable due to lack of inventory). Return shipping is the responsibility of the customer.

OTHER RETURNS

1. Requirements

Manuals, printheads, consulables, and special order items are not returnable. We will only accept for return product involving our error.

Product returns must:

a) Be returned unused within 30 days of purchase date

b) Have a valid RMA number

c) Be received by us prior to the RMA expiration date

d) Have ALL original packaging (if new)

e) Return shipping is the responsibility of the customer.

2. Return Process

When we receive the product for warranty, we will inspect it to the confirm that the product is correct and eligible for a warranty claim. If the product does not qualify under our warranty policy, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.



3. Reimbursement

All product returns by customers, except for those resulting from our error, may be subject to a restocking fee of 20% or $20 minimum (whichever is higher).

Upon inspection and acceptance of the returned product, we will, at our discretion, credit the account of the open account customer, send a refund check or issue a credit to a credit card account of a non-open account customer.



RMA PROCEDURE

Our RMA Dept. will issue a RMA Form to you. It is your responsibility to enclose this form inside the return product package and to put the RMA number on the outside of the package to insure adequate customer/product identification. Product returned to us without valid RMA number identification will be refused by us. RMA numbers are valid for 30 calendar days from the date issued.



RMA return address: LCS,Inc.

27260 los altos unit#1713.

mission viejo,ca92691

RMA# ____________

RETURN POLICY